National Works Office Fitout Program
Client:  Department of Families, Housing, Community Services and Indigenous Affairs
Project value: AU$50 million


“We never use the word no. We say let’s see what can be done.”
Paul Middleton, TSA Associate Director.

The Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA) manage properties across Australia, including commercial spaces and staff housing located in capital cities and rural areas. FaHCSIA engaged TSA to deliver a program of works, which included the fitout of all its offices nationally. The key driver for the program was to strategise how we could best deliver resources and manage the works from a central location, ensuring lessons learnt were applied to each project in the rolling program.

The stakeholders on each project still had input and choice but within an overarching framework, or a range of choices, rather than open and unlimited. The result was each local client felt consulted and involved, particularly in being able to integrate their local designs into a lot of the elements. We were also able to understand our clients’ intentions and to detect potential problems early. Dealing with them before they become an issue.

The TSA Canberra team delivered over 60 projects across Australia, including locations such as Geraldton, Roma, Katherine, Nhulunbuy, Hedland, Wagga Wagga, Coffs Harbour, Alice Springs, Tennant Creek, Cairns, Dubbo, Bourke, Ceduna, Broome, Tamworth, Bateman’s Bay, Galiwin’ku and across capital cities.