Care is care: optimising virtual and digital health care

Globally, the health sector is facing a capacity crisis from the combination of growing demand and workforce decline. This has accelerated post the COVID-19 pandemic. In Australia and New Zealand there are also challenges around equitable access to healthcare coupled with community demand for greater choice, convenience and an improved standard of care.

Virtual and digital healthcare can be a transformative force to meet our current challenges. The Care is Care collaborative study group visited international virtual care leaders – from North America to Europe and the UK – to help us understand how we can rapidly scale virtual and digital care to move Australia and New Zealand’s health sector toward a more sustainable future.

We have written a paper outlining our findings from this global study. It explores the 5 key shifts we could make to help us harness and scale innovative technologies and care models in Australia and New Zealand. Our industry collaborative believes these key shifts can help us create a better future for our health care system and its users. This is a future where a more resilient workforce, with a lighter physical footprint, can serve growing demand, and where patients can equitably access high-quality and timely care.

A collaborative, cross-industry study

Our study brought together a wide range of organisations who deliver health care, advocate for health care users and advise on the planning and delivery of health care facilities.

Video: summary of our 5 key findings

Study sites

Study Sites and Programs visited virtually:

  • NSW Health Virtual Care Program, NSW Australia
  • Fraser Health Virtual Care Program, British Columbia, Canada
  • NOVELL Redesign – South Australia, Australia
  • TelecareNord – North Jutland, Denmark
  • Kaiser Permanente, California USA

Study Sites and Programs visited onsite:


  • Healthcare Denmark, Odense
  • Preterm Care, Odense University Hospital
  • ICURA Rehabilitation app, Fredericia Municipality Rehabilitation Centre
  • Hospital Clinical Research Department, Nordsjaelland:
    • Influenz-er Program, Nordsjaelland Hospital
    • Telerehabilitation of Patients with Atrial Fibrillation, Aalborg University
    • Telepalliation, South West Jutland Hospital and Aalborg University
    • Assessing the value of home patent monitoring, Odense University Hospital, University of Southern Denmark
  • New North Zealand Hospital Development site tour
  • Bispebjerg Hospital Redevelopment, Copenhagen
  • PreCare Clinic Program, Copenhagen Business School


  • Skane University Hospital Redevelopment, Malmo


  • Station F tour – technology start up and incubator precinct, Paris
  • SynApp Messaging, Paris


  • Nuffield Trust, London
  • NHS@home program (NHS England)
  • NHS Health Hub (NHS England)
  • NHS Virtual Ward program (NHS England)
  • Calvium – digital placemaking for health and wellbeing
  • Bradford Hospitals Command Centre – General Electric demonstration
  • Nexus with Guy’s and St Thomas’

Study authors


You can get in touch with individual study authors above. For media enquiries, contact Chris Goebel.